Video

The Customer Experience

This presentation is to remind the manager, supervisor, and technicians about the importance of customer service. The focus will be on how to communicate properly and what tools are best…

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Using Local Partnerships to Enhance the Future Workforce

Attracting summer engineering interns to the world of public works can be challenging. What they are exposed to in engineering school does not tell the full story of what they…

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Alternative Approach to Native Maintenance Program Management

Several years ago, the Village of Elk Grove Village reassessed its approach to the maintenance of its 20+ miles of open channel waterways. What were multiple contracts per year for…

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Building Resilience: How to Get Ahead of the IT/OT Threat

As Information technology (IT) and operational technology (OT) have become more interconnected, public works entities have become highly desirable targets for cyberattacks. But as we’ve seen, threats to public works’…

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Drones for Large-Scale Public Works Projects’ Asset Inspection and Condition Assessment

This educational session will address software and database solutions, mobile technologies, web-based tools, cloud technology, 3D modeling, and enterprise solutions as it relates to remote data collection technologies using Unmanned…

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Glimpse of the Dark Side: Understanding Public versus Private in Project Delivery

Back by popular demand! This year, April and Kati will take a deep dive into the challenges public and private industry face during project delivery. Using a fun, interactive approach,…

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Integrating Design Into the Design-Build Process: San Diego International Airport

Are you aware of the trends in the development industry resulting in new contract mechanisms? Projects are shifting from independent design professionals to a comprehensive team approach for the designer…

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Mitigating Urban Heat Island Effect Through Cool Pavement

With temperatures rising across the globe, cities are paying more and more attention to urban heat islands and how they are making our cities less livable. Various organizations such as…

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Preparing for Disaster Recovery Today for Maximum Reimbursement Later: Keys to FEMA Public Assistance Success

Public works departments across the country are responsible for repairing and restoring facilities after a declared disaster. Failure to plan, organize, and document facility conditions before disaster strikes can directly…

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Roundabouts, Bike Lanes, and Coastal Hazard Zones, Oh My! Planning for Climate Resilient Infrastructure on South Carlsbad Boulevard

Carlsbad Boulevard is an iconic stretch of old Highway 101 in southern California with unbeatable ocean views and access to beloved beaches that residents and visitors to Carlsbad enjoy. However,…

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