In a desire to improve efficiency, Alameda County committed to changing operations. This presentation illustrates improved business processes and simplified operations. Alameda implemented a computerized maintenance management system (CMMS), which allows tracking of work to specific assets and comparing productivity against benchmarks/performance goals. Many organizational changes resulted in process improvement both at a macro-level department reorganization and a micro-level by creating new roles, combining redundant ones, and shifting work functions. Other improvements included time accounting changes, CMMS activity reduction, unit simplification, redundant data entry removal, and geographic information system (GIS) utilization.
Contributor/Source
Harry Lorick, PTOE, PWLF, PE;Daniel Woldesenbet, PHD, PE;Amie Drotning, PWLF
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