“Commitment to Exceptional Service” from North Charleston

A culture of exceptional service is at the heart of every high-performing public agency. In this video, the City of North Charleston highlights its commitment to serving the community through accountability, professionalism, and continuous improvement. Mayor Reginald L. “Reggie” Burgess, Public Works Director Michelle Lloyd, and Assistant Public Works Director Melissa A. Pate offer valuable insights into how organizational values, leadership, and employee engagement contribute to effective service delivery and long-term success, principles that closely align with the goals of APWA Accreditation and the pursuit of excellence in public works.

This video features:

Reginald “Reggie” Burgess
Mayor
North Charleston, South Carolina

Michelle Lloyd
Public Works Director
North Charleston, South Carolina

Melissa Pate
Assistant Public Works Director
North Charleston, South Carolina