Leadership goes beyond managing performance. It also requires navigating the human realities that affect your workforce, often in high-stress, time-sensitive environments.

A technician may report to work shortly after learning of a personal tragedy. A team member may be dealing with a serious illness at home. Others may face personal crises that affect their job performance. In an environment where accountability and precision are essential, these moments present complex challenges. How do you maintain operational continuity while supporting your people? How do you balance empathy with the demands of safety, reliability, and performance? Do you have the right partnerships, including HR and support resources, to respond effectively?

Watch as we explore the human side of operational leadership and practical approaches for supporting employees through challenging circumstances while maintaining accountability, safety, and reliable operations.

Learning Objectives:

1. Recognize how personal crises and life stressors can affect employee focus, safety, reliability, and performance in public works operations and maintenance environments.

2. Apply strategies for balancing empathy, accountability, and operational continuity when responding to team members experiencing personal or family challenges.

3. Identify appropriate internal partnerships and support resources, including HR, to help leaders respond effectively to workforce challenges while maintaining safe and reliable operations.

Links/Handouts
Speakers:
Amelia Deleon
Human Resources Director
Mile High Flood District

Karly Greene
Maintenance and Operations Manager
Charlotte County Public Works

Dawn Shorter
Training and Accreditation Officer
City of North Port, Florida

Moderator:

Scott Tourville
Administrator
Columbus Department of Public Service

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