Accreditation could feel intimidating, and it was easy for agencies to get caught up in assumptions about how the process might differ based on size. However, the reality was that the core requirements, process, and outcomes were consistent for all agencies. APWA accreditation was flexible in how it applied across organizations while still maintaining a consistent standard. Once participants understood how the process worked in practice, agencies were able to approach both self-assessment and accreditation with greater clarity and confidence. Along the way, participants gained insight into how agencies of different sizes successfully navigated the process and used accreditation as a tool for improvement.
This open forum featured experienced evaluators and representatives from agencies that have gone through accreditation. Panelists shared how agencies of varying sizes worked through the process using their existing practices and day-to-day operations. From smaller teams where staff managed multiple responsibilities to larger agencies with more complex structures, speakers discussed how they made accreditation manageable, addressed common challenges, and reflected on what they wished they had known when they started. The session also included time for questions and discussion, allowing participants to hear candid perspectives and practical guidance to support their own accreditation journey.
Learning Objectives
- Explain how the accreditation process and outcomes remain consistent across agencies of different sizes.
- Describe how agencies of varying sizes applied existing practices to complete self-assessment and accreditation.
- Identify ways accreditation can be adapted within different organizational structures while supporting continuous improvement.
Links/Handouts
A compiled Q&A was not produced for this session, as there were limited questions submitted via chat.
Speakers
Forrest Jones
Dawn Ettleman
William “Rocky” Robinson
Jeff Calentine
Proficiency Levels
Introductory
Focuses on a general or broad overview of the topic, awareness of basic factual recall. Limited experience of the subject matter is necessary to understand content areas.
Applied
Focuses on practical implementation of technical steps or strategies, some prior knowledge and experience of the topic is necessary.
Advanced
Mastery of basic concepts associated with an area has been obtained. Focuses on understanding nuances, advanced concepts, and intricacies with implementation within knowledge area. Strong understanding of how the concept impacts other factors or areas of operations.
Program Types
CLL
Click, Listen & Learn (CLL) are interactive educational webinars. Each program is led by top experts in the field who share new ideas, methods, and technologies in a fast-paced two-hour time frame. These programs are available free to APWA members. CLL programs are eligible for continuing education units (CEUs).
Primer
Primers are used to educate policymakers about public works roles and responsibilities in public rights of way, the impact of federal workforce development policies on the industry and workforce, and the importance of resilient infrastructure.
Public Works Radio Podcast
Public Works Radio is the official podcast of the American Public Works Association (APWA), bringing the stories behind our communities to life. This podcast shines a spotlight on the people and projects that keep our cities running—humanizing the work and the professionals who make it happen. Each episode dives into a wide range of topics designed to educate and inspire, making public works more visible to everyone.
PWX
PWX session recordings cover a wide variety of topics, including integrating modes of transportation, traffic and transit, construction management, emergency management, engineering and technology, fleet and facilities, management, parks and grounds, snow and ice control, and stormwater/flood control, as well as solid waste, roads and bridges and water/wastewater. PWX sessions are eligible for continuing education units (CEUs).
Reporter Articles
APWA Reporter articles are written by public works practitioners on subjects such as solid waste management, water resources, municipal engineering, transportation, equipment services, buildings and grounds, snow removal, and other public works-related topics.
Snow
The Snow Conference session recordings feature public works professionals sharing the latest best practices in managing winter/snow operations more successfully, taking advantage of emerging technologies, understanding and preparing for the challenges ahead, and providing better service to their communities. Snow sessions are eligible for continuing education units (CEUs).
Tech Boxes
A tech box is a PDF take-away that provides information in lists, steps, or defined areas specifically focused on trending technologies.
Virtual Program
Virtual programs are live, interactive educational programs led by top experts in the field who provide timely information or address trending topics within an area. Programs often conclude with an open forum for Q&A.