Prior to 2012, the City of La Quinta, California, was a very "top down" organization largely run by the city manager and executive team. In an effort to meet the challenges for delivering more with less and reinventing the way the city does business, they embarked on an effort to increase employee empowerment, and improve business metrics, quicker response times, and greater transparency. By engaging all levels of the organization in decision-making and creative problem-solving, they achieved higher morale, less manager burnout, and an agency better prepared to meet the challenges of the 21st century.

Learning Objectives:
Achieve greater productivity and improve morale by empowering staff.
Allow managers and supervisors time to plan and think strategically by pushing some decisions down to line staff who are closest to the work being performed.
Use technology to leverage staff and make government more responsive and transparent to the public.

Contributor/Source

Tim Jonasson

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