Discover what two public agencies did to optimize limited resources while improving customer service by using available features of current software and employing new technologies, including web requests and mobile apps, that link to their maintenance management systems. 

Learning Objectives:

1.     Identify current technology that assists in customer service using limited resources.

2.     Explore the planning and implementation issues associated with public agencies introducing a mobile application for its residents to register complaints/infrastructure issues.

3.     Discuss the evaluation process and metrics used to determine if the program actually resulted in improved customer service.

SPEAKERS:

Amie Drotning, PWLF
SR ASSOCIATE,  LA Consulting Inc,  Manhattan Beach,  CA

Gene Hewitt
Manager, Administrative Services,  Santa Clara County Roads and Airports Department,  Fremont,  CA

Rick Ruiz, PWLF
Deputy Director,  Alameda County Public Works Agency,  Hayward,  CA

Contributor/Source

Amie Drotning, PWLF

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