Determining the appropriate level of service (LoS) for winter maintenance is a critical component of effective public works operations. This virtual program will guide you through the process of evaluating, establishing, and refining LoS standards that consider your agency’s unique operation context and community needs. Emphasis will be placed on the importance of incorporating multiple perspectives. Experts will provide guidance on who should be included in this process and to what degree they should be included. Participants will also gain insight into how well-documented LoS policies in your snow and ice manuals can be instrumental in supporting and justifying operational decisions when practices are subject to scrutiny.
Learning Objectives:
1. Determine different LoS areas
2. Identify key players in your organization that should be included when establishing service levels.
3. Utilize the Snow and Ice Control Manual as a reference to clearly document and communicate LoS for winter maintenance operations.
Links/Handouts:
Speakers:
Joseph Fornaro
Public Works Director
Kirtland, Ohio
Neeraj Saroj
Senior Operations Engineer & Projects Manager
Regina, Saskatchewan, CA
Scott Lucas
Infrastructure Operations Coordinator
Columbus, Ohio
Moderator:
Shane L. Mark
Assistant Director of Public Works
Needham, Massachusetts
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Related Resources
Proficiency Levels
Introductory
Focuses on a general or broad overview of the topic, awareness of basic factual recall. Limited experience of the subject matter is necessary to understand content areas.
Applied
Focuses on practical implementation of technical steps or strategies, some prior knowledge and experience of the topic is necessary.
Advanced
Mastery of basic concepts associated with an area has been obtained. Focuses on understanding nuances, advanced concepts, and intricacies with implementation within knowledge area. Strong understanding of how the concept impacts other factors or areas of operations.
Program Types
CLL
Click, Listen & Learn (CLL) are interactive educational webinars. Each program is led by top experts in the field who share new ideas, methods, and technologies in a fast-paced two-hour time frame. These programs are available free to APWA members. CLL programs are eligible for continuing education units (CEUs).
Primer
Primers are used to educate policymakers about public works roles and responsibilities in public rights of way, the impact of federal workforce development policies on the industry and workforce, and the importance of resilient infrastructure.
PWX
PWX session recordings cover a wide variety of topics, including integrating modes of transportation, traffic and transit, construction management, emergency management, engineering and technology, fleet and facilities, management, parks and grounds, snow and ice control, and stormwater/flood control, as well as solid waste, roads and bridges and water/wastewater. PWX sessions are eligible for continuing education units (CEUs).
Reporter Articles
APWA Reporter articles are written by public works practitioners on subjects such as solid waste management, water resources, municipal engineering, transportation, equipment services, buildings and grounds, snow removal, and other public works-related topics.
Snow
The Snow Conference session recordings feature public works professionals sharing the latest best practices in managing winter/snow operations more successfully, taking advantage of emerging technologies, understanding and preparing for the challenges ahead, and providing better service to their communities. Snow sessions are eligible for continuing education units (CEUs).
Tech Boxes
A tech box is a PDF take-away that provides information in lists, steps, or defined areas specifically focused on trending technologies.
Virtual Program
Virtual programs are live, interactive educational programs led by top experts in the field who provide timely information or address trending topics within an area. Programs often conclude with an open forum for Q&A.