As public resources decline and expectations and accountability increase, stakeholders want to know your policy on certain maintenance activities and services you provide. Stakeholders include elected officials, residents, employees, and outside agencies. A Standard Operating Procedure (SOP) can be highly effective when you receive several requests to change a service, and you do not have a written policy that explains it, or when you’re unwritten process is challenged, and different explanations are given by different people and stakeholders become confused. SOPs bring the best or the greatest value with the resources you have available, within the scope of your authority, and sometimes under certain parameters or restrictions. They can be a huge morale booster for employees and increase their comfort level and confidence about how they do their work. You will experience very little opposition about your practices, and spend less time trying to explain what you do and why you do it. Your practices will be memorialized and can help your agency obtain APWA Accreditation.

Contributor/Source

David Ferguson

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